I will be finding another business to frequent as this one doesn't seem to value their customer base. I understand that mistakes happen but am incredibly disappointed that a business, when given the proof of said mistake, would still refuse to honor the appointment and continue to switch blame to the customer. If you are unsure whether you are a candidate for Permanent Cosmetics or Microblading, We. She still refused to honor my appointment saying I must not have replied to verify and there was nothing she could do. The free touch-up is considered the second half of the service. He forwarded the reminder text to me and I went back inside to show the young girl at the kiosk. Ntouch Massage and Wellness is listed in the categories Day Spas, Hair Stylists, Therapeutic Massage, Spas Beauty & Day, Beauty Shops, Beauty & Day Spas, Barber Shops, Massage Therapy, Beauty Salons. He verified that my appointment was indeed at the time I thought it was. Ntouch Massage and Wellness is located at 1201 N DIXIE HWY STE 104 in ELIZABETHTOWN, KY - Hardin County and is a business specialized in Yoga. As I walked to my car I contacted my husband who had received the reminder texts on his phone even though I had asked they send them to me. Initially I thought I had made a mistake and apologized for the inconvenience. ![]() ![]() I showed up for my appointment 5 minutes early (40 minute drive to get there) and was told I had missed my appointment by 15 minutes and would have to reschedule. I have been with Monica for a massage the past 2 months and had scheduled my 3rd treatment. Unfortunately, my last experience has ruined my view of this business and left me not willing to return. I have been to the Salon many times over the years and have had wonderful service. Ntouch was founded in 2004 as a medical/sports massage clinic. As a fellow massage therapist, I must say that you (Jennifer Smith) deliver a very.
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